Training Methods (Management)

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Purpose of the company

Today, due to the increased number of educated people who do not have a job, the employees have to show their worth in the company to remain relevant. The allowances that are offered in the workplace depend on the ability of the employees to attract more customers or make more sales. Some companies give the workers commission for every good or service offered to the customer. Just like any other person, the employees have been taking advantage of the situation and if they have a way of showing the made a sale of good or service to the customer even if they did not (Valentine et al. 2015). This shows how business culture can affect the company to a point for employees can be deceptive just to have an additional income. In this case, we will look at the Sunshine Bank and how training can help to grow and achieve the goals and objective of the company without being deceptive. The bank mission is “To develop a good culture which will ensure trust and satisfaction to the customers.”

Size of the company

Sunshine company is made up of 200 employees who need to be trained to prevent unethical behavior which can affect or taint the reputation of the company. Training the entire staff member can be expensive but can help to ensure efficiency in the workplace to satisfy the needs of the customers. Training 200 employees cannot be difficult because the number is still small compared to that other company that has more than 2000 employees. Sunshine is just a small bank located in Florida in the United States whose vision states “To offer the same quality services to our customer using ethical employees.” The needs of the customer should always be met to make the bank reliable and trustable. Handling the finance of people and keeping it safe in a manner that they can retrieve it as they like is not easy. It would be a shame for a customer to go to the bank to withdraw some cash only to find that the bank does not have the money. The reason why banks can lack finances is mismanagement and employee mistakes or fraud. When the customer learns about such problem from a bank, they withdraw their finances which can result in bankruptcy.

The trigger event that started the training session

Every time a company gets the need to train the employees is to prevent unwanted circumstance in future. The triggering event for the training session for sunshine banks was the case of Wells Fargo where employees were opening fake accounts for the company to get the allowances. Sunshine bank is a business which can face the same problem, and the employees need to understand the effect of such behavior as well as the consequences if a staff member is caught in such activities. For instance, in September 2016, Wells Fargo was charged $185 million for the illegal practices which saw the employees create an account for people without their consent.

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