In business, most of the companies face stiff competition of the others. Lack of strategies to deal with the competition may lead to failure of business due to poor management. Having such business solutions, scorecard system may facilitate positive performance of the business. Managers use scorecard to keep track performance of the business (Kaplan 1996).Johansen company faced competitive threat from the investors but having Clark as the manager, he planned to sort out things to remain in the position beside scorecard suggestions that he should receive an overall rating.
Various challenges had impact to the performance of the company. First, the company had financial difficulties due to failure to include executives in decision making following up over reluctant of the members. This was solved by recommending replacement of senior executives aiming at financial performance improvement since the new body was curious to initiate ideas. In addition, there was implementation of based incentive system on financial matters making store managers to drive sales critically (Norton 1996). Secondly, analyzation of employees and financial data fueled compromises n customer services besides its profitability. This made the leadership team to change the incentive behavior.
Besides financial performance of the Johnsen’s company, there is need to evaluate various possible solutions to the problem. Challenge to the financial problems may create low sales turnover in the market thus limiting investment returns of the company. Putting emphasizes on determination of sales promotions and stores marketing creates positive image to the entire business thus creating new customer demographics due to improved customer service. Furthermore, implementation of the new leadership team focuses on performance of the financial statements thus creating erosion on the success of customer service.
Team work provides greater decision making especially to the places of work. The agreement to provide the new scorecard system as a new incentive and performance was initiated because of the stores managers’role. Under the performance of this new system, there will be assessment of stores managers including leadership,
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