When conflict arises, it is easy for Soldiers to get entrenched in their positions and for tempers to flare, voices to rise, and body language to become defensive or aggressive. As an NCO, you will always need to take a passive stance toward your Soldiers, especially in stressful situations. With instilling good relationships, listening carefully, setting the standard and resolving conflicts, NCO’s will have the tools to complete the mission and create unit cohesion. NCO’s that have Soldiers need to be prepared to handle conflicts to effectively complete missions and create unit cohesion.
As an NCO, your priority in any conflict situation is to take control early and maintain good relationships within your team. Ensure that everyone understands how the conflict could be a mutual problem, and that it is important to resolve it through respectful discussion and negotiation, rather than aggression. Clarify that it is essential for Soldiers to work together happily, effectively and without resentment so that the team and unit can function effectively. It is also important to let team members know that conflict is rarely one-sided and that it is best to resolve it collaboratively, by addressing the problem rather than the personalities involved. The problem is caused by neither Soldier, but they do need to work together to resolve it. As an NCO, you must be mindful to remind Soldiers that without team solidarity the mission will not succeed.
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It is important that NCO’s understand each party’s underlying interests, needs, and concerns. Be aware that in a stressful environment it may be difficult to keep cool. So remember to take a positive stance, keep the conversation courteous, and avoid blaming anyone. Ask for each Soldier’s viewpoint, and confirm that you need his or her cooperation to solve the problem.
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