Problem solving and decision-making

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Introduction Problem solving and decision-making are important skills for business and life. Problem-solving often involves decision-making, and decision-making is especially important for management and leadership. There are processes and techniques to improve decision-making and the quality of decisions. Decision-making is more natural to certain personalities, so these people should focus more on improving the quality of their decisions. People that are less natural decision-makers are often able to make quality assessments, but then need to be more decisive in acting upon the assessments made. Problem-solving and decision-making are closely linked, and each requires creativity in identifying and developing options, for which the brainstorming technique is particularly useful. Good decision-making requires a mixture of skills: creative development and identification of options, clarity of judgments, firmness of decision, and effective implementation. Case Incident 4. 2: You supervise 12 engineers. Their formal training and work experience are very similar, so you move them around on different projects. Yesterday, your manager informed you that an overseas affiliate has requested four engineers to go abroad on extended loan for six to eight months. For a number of reasons, he argued and you agreed, this request should be met from your group. All your engineers are capable of handling this assignment; from the standpoint of present and future projects, there is no special reason any one engineer should be retained over any other. Somewhat complicating the situation is the fact that the overseas assignment is generally undesirable location. (Ghillyer, 2008) How would you select who should go abroad on ex-tended loan? A way to answer this question requires knowledge. Knowing the meaning of an extended loan helps determine the choice of the subject to be selected to this assignment. An extended loan is a method of semi-permanently giving something away to someone while reserving your right to ask for it back later if you change your mind. (Dictionary, 1999) Going abroad on an expatriate assignment definitely has its benefits, both professionally and personally. The question in this case is how to select employees to go abroad? In most cases is a good decision making technique to let employees in this case the engineers know about the opportunity and let the individuals request if interested in the specific assignment. In this case all individuals are capable of completing this assignment without any complication. If four engineers request the assignment the selection process is easier. If none of the engineers request the assignment the four engineers needed would be selected randomly since all of them have the experience, training and capability for this assignment. What are some major factors that would influence your decision process?

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