Community Medical Associates Case Study

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The major principles that CMA uses to improve performance are

Improve Quality:- according to health practitioners not having all medical information fast has direct impact on quality of care and patients content. Aiming at improving the quality of care, doctors consolidated over 50CMA databases into one system thus were able to get all information faster.

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Reduce cost: the cost of operation was reduced since the paper work was cut short by half. Making use of the operating system, CMA combined all their programs in to one thus cutting down the operating cost.

Elimination of waste: through combining 50 CMA database, into one electronic record many wastage was cut short such as paper usage , storage of record and hand crafted clinical notes

Increasing speed: With the condensed operating system doctors are able to have faster processing times and doctors notes are transcribed within two days thus reducing the time taken to give patient proper treatment.


  • Preproduction Service
  • Core Processes
  • Postproduction Services

Doctors have complex array of appoints and scheduling

  • Two Hospitals
  • 25 Satellite health centers
  • 56 outpatient clinics


  • Huge opportunity for errors
  • Generates a very high cost of poor quality

Medical Records and office notes take a long time to update if get imputed into the data base at all

  • Patients Care Delayed Due to system processes
  • Paper Based

CMA Future State

  • Customer Experience more timely manner
  • Able to receive correct treatment and charts up to date
  • Doctors able to access patients records quickly and make correct diagnosis
  • Saving paper,

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