BUSINESS COMMUNICATION MULTI-SEGMENT INTERVIEW PROJECT 1. EXECUTIVE SUMMARY The purpose of this research is to understand different communication challenges that individuals face at their work place in New Zealand. In completing this research I have learnt that if I go through these communication challengers in future I will know how to overcome these problems. This report was conducted through selecting three different participants from a work environment within New Zealand. This was followed by sending a letter requesting for their participation in a research interview in regards to communication challenges that individuals face in New Zealand working environments, on a proposed date. Once the letter was accepted and approved the interview commenced. The interview consisted of ten questions. After the interview, emails were sent to thank them for their participation in the research interview project. This report has examined extensive range of communication challenges that employees face in New Zealand working environment. Example Misunderstanding arising from improper verbal communication- for example, where employees within a personnel agency do not use proper verbal cues such as, speaking clearly and asking feedback, then candidates may not understand what is required of them and hence perform inadequately. Therefore, it is essential that employees ensure they speak clearly, and require feedback from candidates to ensure candidates understand what is required of them. Another barrier that affects communication is Language barrier between national and foreign individuals â€“ for example, in a New Zealand retail environment; foreign customers cannot fluently speak English. This in turn, leads to misunderstanding and confusion between the employees and their customers. Accordingly, organisations should employ individuals from multicultural background who possess bilingual language ability. In addition, it may prove to be useful if organisations maintain a foreign language dictionary or language translator application. Effective communication results when communication is so clear that there is understanding between the sender of the message and the receiver of the message. 2 Table of contents: Executive summary Table of contents 2.0 introduction 2.1 terms of reference 2.2 objectives 2.3 methodology 3.0 findings 3.1 participant 4.0 participant 5.0 participant 6.0 conclusion 7.0 references 8.0 Apendicies 3 2. INTRODUCTION Communication can be defined as the, message, or information, as by speech, visuals, signals, writing or behaviour (Wikipedia Org, 2012). Communication allows an organisation to achieve their goals. Itâ€™s important because it helps people to understand each other better. Communication can be verbal communication and non-verbal communication. The verbal communication is communication using words or language and communicating face to face, such as words, sounds, speaking and language. Some characteristics of verbal communication. The two categories of communication are verbal communication and non-verbal communication. The verbal communication is communication using words or language. Language is useful tool because, if we use it effectively, language can convey knowledge and establish connection across time and space. (Oâ€™Rourke and Barnett, 2008:Pg32). Non-verbal communication is very broad term and covers all the ways we send message (either deliberately or unintentionally) without using words.
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